Terms of Service and SMS Terms

Last Updated: July 10, 2026

1. Introduction

Welcome to Journey Psyche.

These Terms of Service and SMS Terms (“Terms”) apply when you access https://journeypsyche.com, submit an inquiry or appointment request, use our scheduling or communication services, or consent to receive SMS communications from Journey Psyche.

By using our website or services, you agree to these Terms. If you do not agree, please discontinue use of the website and related services.

2. No Emergency Services Through the Website or SMS

Journey Psyche’s website, email, intake forms, and SMS communications are not intended for emergencies.

Do not use SMS or a website form to report a medical or psychiatric emergency.

Call 911
Go to the nearest emergency room
Call or text the 988 Suicide & Crisis Lifeline at 988

3. Consent to Receive SMS Communications

Consent to receive text messages is voluntary and is not required as a condition of purchasing services or receiving care.

By providing your mobile telephone number and affirmatively opting in through a web form, intake process, appointment request, written authorization, or other documented consent method, you consent to receive SMS communications from Journey Psyche at the telephone number you provide.

Your consent applies only to Journey Psyche communications described in these Terms.

Information obtained through the SMS consent process will not be sold, rented, released, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

4. Types of SMS Communications

After opting in, you may receive SMS messages concerning:

Customer Care

Responses to questions or inquiries
Requested callbacks or follow-ups
Assistance with scheduling or administrative matters
Care-coordination updates

Appointment and Account Notifications

Appointment confirmations
Appointment reminders
Rescheduling notices
Cancellation notices
Provider availability updates
Forms or documentation reminders
Administrative and service-related updates

Care Coordination

Requested follow-up regarding services
Referral or documentation updates
Notifications that additional information or action may be needed
Other non-emergency coordination messages related to your request or services

Journey Psyche does not use SMS as a substitute for emergency care

5. Standard Messaging Disclosures

Disclosure	Details
Message frequency	Message frequency may vary depending on your appointments, requests, and interactions with Journey Psyche.
Charges	Message and data rates may apply. Your mobile carrier’s standard messaging and data charges may apply.
Opt-out	You may opt out at any time by replying STOP to the number from which you received the message.
Help	For assistance, reply HELP, visit https://journeypsyche.com, or email Contact@journeypsyche.com.
Carrier responsibility	Mobile carriers are not responsible for delayed or undelivered messages.

6. Opting Out

You may withdraw your consent to receive SMS messages at any time by replying STOP.

After you submit an opt-out request, Journey Psyche may send one final confirmation message. No further SMS messages will be sent unless you provide consent again.

Opting out of SMS communications does not terminate your relationship with Journey Psyche and does not prevent us from contacting you through other appropriate communication methods.

7. Privacy

Information collected through our website, intake process, scheduling systems, and SMS program is handled in accordance with the Journey Psyche Privacy Policy: https://journeypsyche.com/privacy

SMS consent, mobile telephone numbers, and SMS opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.

8. Accuracy of Information

You agree to provide accurate and current contact information.

Journey Psyche is not responsible for messages that are not received because:

You provided an incorrect or inactive telephone number
Your telephone number changed
Your device or mobile service was unavailable
Your carrier blocked or delayed the message
You did not notify Journey Psyche of updated contact information

You are responsible for promptly informing Journey Psyche if your telephone number changes or is reassigned.

9. Acceptable Use

You agree not to misuse Journey Psyche’s website, forms, telephone systems, or messaging services.

You may not:

Submit false, fraudulent, or misleading information
Attempt to access systems or information without authorization
Interfere with website or communications operations
Use the services for unlawful, abusive, threatening, or harmful purposes
Introduce malicious software, automated attacks, or disruptive code

10. Third-Party Services

Journey Psyche may use third-party service providers to support website hosting, scheduling, telecommunications, SMS delivery, payment processing, and other operational services.

Use of certain third-party services may also be subject to the third party’s terms and policies.

Journey Psyche is not responsible for the availability or independent practices of third-party websites or services that it does not control.

11. Disclaimer

Website content and general SMS communications are provided for informational, scheduling, care-coordination, and administrative purposes.

They are not a substitute for individualized medical advice, diagnosis, treatment, or emergency services.

A clinical relationship is not necessarily established merely by visiting the website, submitting a form, or exchanging administrative text messages.

12. Changes to These Terms

Journey Psyche may update these Terms periodically.

Updated Terms will be posted at https://journeypsyche.com/terms with a revised “Last Updated” date. Continued use of the website or services after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

13. Contact Information

For questions regarding these Terms or the Journey Psyche SMS program, contact:

Journey Psyche
Email: Contact@journeypsyche.com
Website: https://journeypsyche.com

RingCentral SMS Registration Alignment Checklist

The following items should remain consistent across the website, opt-in form, privacy policy, terms page, and RingCentral registration submission:

Consent is voluntary and not required as a condition of purchasing services or receiving care.
The opt-in checkbox is unchecked by default and clearly identifies Journey Psyche as the sender.
The form identifies the message categories: scheduling, reminders, customer care, and care coordination.
The form states that message frequency may vary and message/data rates may apply.
The form explains that users can reply STOP to opt out and HELP for assistance.
The form links to the Journey Psyche Privacy Policy and Terms of Service.
The policies state that SMS consent and mobile information are not shared with third parties or affiliates for marketing or promotional purposes.
The submitted sample messages identify Journey Psyche and match the approved use case.
Consent records are retained, including the date, time, source, and language presented to the user.
The website domain, business name, contact information, and registration application are consistent.

Suggested Website SMS Opt-In Language

By checking this box, I agree to receive SMS messages from Journey Psyche related to appointment scheduling, appointment reminders, customer care, and care coordination. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of receiving care or purchasing services. View our Privacy Policy at https://journeypsyche.com/privacy and Terms of Service at https://journeypsyche.com/terms.