Privacy Policy

Last Updated: July 10, 2026

Journey Psyche (“Journey Psyche,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://journeypsyche.com, submit an online form, request or schedule an appointment, communicate with our team, or otherwise use our services.

Information We Collect

We may collect the following categories of information:

Personal Information

When you communicate with Journey Psyche through our website, telephone, email, text message, intake process, scheduling system, or other communication channels, we may collect information you voluntarily provide, including:

Full name
Telephone number
Email address
Mailing address
Date of birth
Appointment and scheduling information
Information submitted through intake, appointment-request, or contact forms
Other information you choose to provide when communicating with our team

Please avoid sending sensitive medical or emergency information by text message unless specifically instructed to do so through an approved communication channel.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol address
Browser type
Device type
Operating system
Referring website or URL
Pages viewed
Date and time of access
Website interaction and usage information

We may use cookies, analytics tools, and similar technologies to operate our website and better understand how visitors use it.

How We Use Your Information

Journey Psyche may use the information we collect to:

Respond to inquiries and requests
Schedule, confirm, reschedule, and manage appointments
Send appointment reminders and service-related notifications
Provide care coordination and patient support
Communicate regarding services, forms, documentation, referrals, prescriptions, billing, or administrative matters
Improve our services, website, and patient experience
Maintain the safety and security of our systems
Comply with applicable laws, regulations, court orders, subpoenas, and legal obligations
Protect the rights, property, and safety of Journey Psyche, our patients, our personnel, and others

Consent to Receive Text Messages

Consent to receive SMS messages is voluntary and is not a condition of purchasing services or receiving care from Journey Psyche.

By providing your mobile telephone number and affirmatively opting in through a website form, intake process, appointment request, written authorization, or other documented consent method, you agree to receive SMS messages from Journey Psyche at the telephone number you provided.

SMS messages may relate to:

Appointment scheduling
Appointment confirmations and reminders
Rescheduling or cancellation updates
Care coordination
Customer-care inquiries
Requested follow-up communication
Forms or documentation reminders
Service-related and administrative notifications

Message frequency may vary depending on your appointments, requests, and interactions with Journey Psyche.

Message and data rates may apply.

You may opt out at any time by replying STOP to any Journey Psyche text message. After opting out, you may receive a final message confirming that your opt-out request was processed.

For assistance, reply HELP, contact us at Contact@journeypsyche.com, or visit https://journeypsyche.com.

Opting out of SMS messages will not prevent you from receiving necessary communications through other available methods. However, opting out may limit our ability to provide certain appointment or care-coordination updates by text message.

SMS Consent and Mobile Information

Journey Psyche does not sell, rent, release, disclose, or transfer your SMS consent, mobile telephone number, or SMS opt-in information to third parties or affiliates for marketing or promotional purposes.

Information obtained through the SMS consent process will not be shared with third parties for their own marketing purposes.

We may disclose information to service providers that help us operate our communications, scheduling, technology, or healthcare-support systems. These service providers may use the information only to perform services on our behalf and are not permitted to use SMS consent or mobile information for their own marketing purposes.

Information Sharing and Disclosure

Journey Psyche does not sell or rent personal information to third parties for marketing purposes.

We may disclose personal information in the following circumstances:

Service Providers

We may share limited information with vendors and service providers that perform services on our behalf, such as:

Appointment scheduling
Telecommunications and SMS delivery
Website hosting
Technical support
Customer service
Payment processing
Electronic systems and software support
Healthcare operations and administrative support

Service providers are expected to protect the information they receive and use it only to perform services for Journey Psyche.

Healthcare and Administrative Operations

Information may be used or disclosed as reasonably necessary to support treatment, payment, care coordination, healthcare operations, and related administrative activities, subject to applicable law.

Legal Requirements

We may disclose information when required or permitted by law, regulation, subpoena, court order, legal process, or governmental request.

We may also disclose information when reasonably necessary to:

Protect our legal rights or property
Investigate suspected fraud, misuse, or security incidents
Protect the safety of patients, personnel, users, or the public
Enforce our agreements and policies

Business Transfers

If Journey Psyche is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable confidentiality and legal requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet, telephone networks, email, or SMS, and no method of electronic storage, can be guaranteed to be completely secure.

Text messaging may not be fully secure. Please do not use SMS for emergencies or send highly sensitive information by text unless instructed to use an approved secure communication method.

Your Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, or updates to certain personal information maintained by Journey Psyche.

To submit a request, contact us at Contact@journeypsyche.com. We may need to verify your identity before completing a request.

SMS Opt-Out

Reply STOP to any Journey Psyche text message to withdraw your consent to receive SMS communications.

Email Preferences

You may unsubscribe from promotional email communications by using the unsubscribe instructions included in the email. You may still receive non-promotional communications relating to appointments, services, or an existing relationship with Journey Psyche.

Cookies and Browser Settings

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Journey Psyche is not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Journey Psyche’s website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website without appropriate authorization.

If we learn that personal information was collected from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to delete or appropriately protect that information.

Information relating to minors receiving services may be collected from or with the authorization of a parent, guardian, or other legally authorized representative, as permitted by law.

Emergency Communications

Journey Psyche’s website, email, and SMS services are not intended for emergency communications.

If you are experiencing a medical or psychiatric emergency, call 911, go to the nearest emergency room, or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

Questions about this Privacy Policy may be directed to:
Journey Psyche
Email: Contact@journeypsyche.com
Website: https://journeypsyche.com
Terms of Service: https://journeypsyche.com/terms