We know changes like this can feel frustrating. Our goal is to be transparent, fair, and consistent — while ensuring your care team and providers are supported so they can continue caring for you.
Below are answers to the most common questions we receive.
Over the past year, we’ve made significant efforts to give patients flexibility and grace — including extended refill periods, delayed collections, and multiple outreach attempts.
Unfortunately, unresolved balances and insurance issues have increased to a point where they directly impact provider care and operations. These updates help us:
This isn’t about punishment — it’s about sustainability and fairness.
An outstanding balance may include:
Even if a balance is small or from a prior visit, it still needs to be resolved.
If there is any unresolved balance or payment concern:
This applies to both controlled and non-controlled medications.
Prescriptions — especially controlled medications — require active oversight, compliance, and continuity of care.
When balances or insurance issues go unresolved, the safest and fairest option is to:
This is standard across most psychiatry practices.
It is the patient’s responsibility to notify us immediately when insurance changes.
If insurance cannot be verified:
You can update insurance anytime using our secure form: Click here ➜
If we send messages and do not receive a response:
We always try to reach you first — but we can’t move forward without updated information.
Yes. Self-pay patients are included.
Historically, self-pay accounts require the most follow-up. Monthly visits and prescriptions help ensure:
You have two options:
If you choose to transfer:
There is no third option.
The easiest way to keep everything smooth:
We want your care to continue without interruption.
Our operations and billing teams are happy to help clarify next steps.
Please use secure messaging or the appropriate form so we can assist you quickly and accurately.
