Frequently Asked Questions

Journey Psyche provides virtual psychiatry. Our providers are certified in both medication management and therapy.

Zoom Meetings are live video conferencing, like Skype/Facetime, with HD quality and medical-grade security encryption. You can use your mobile phone, iPad, tablet, or computer with a reliable internet connection and video camera.

Psychiatric medication management requires monthly visits with a Journey Psyche prescribing provider. Psychotherapy is typically scheduled every week. Your Provider may require more frequent visits depending on your specific circumstances.

All prescription refill requests require processing and approval from your Provider. While most refill requests are completed the same day, please allow 48 hours as pharmacies are sometimes delayed. Also, if your insurance company requires a Prior Authorization to be completed before agreeing to pay for your medications. Approval of the Prior Authorization depends on your insurance company and may take up to 2 weeks.

Journey Psyche providers provide the highest quality care and help you function at your best. Monthly appointments help your providers assess medication compliance, improve quality of care, prevent escalation of symptoms, assess efficacy, and manage potential side effects.

Journey Psyche providers provide the highest quality care and help you function at your best. Monthly appointments help your providers assess medication compliance, improve quality of care, prevent escalation of symptoms, assess efficacy, and manage potential side effects.

If you’d like to change your pharmacy, please let your Provider know at the time of your appointment.